Ashampoo Money 👋
Tell us about your Ashampoo Money experience and share your ideas and wishes with us. Every vote influences the ongoing development!
Changelog
Tell us about your Ashampoo Money experience and share your ideas and wishes with us. Every vote influences the ongoing development!
Feedback
Tell us about your Ashampoo Money experience and share your ideas and wishes with us. Every vote influences the ongoing development!
Hey stephentbrown,
that's really unfortunate.
May I ask you to try the following (keeping in mind that Money must be closed):
I- n the opened window, paste %localappdata%\com.ashampoo.money and click OK.
This will delete the application cache and may help resolve the issue. If the problem persists, please contact our support at https://support.ashampoo.com/hc/en-us so we can check your license and further investigate the issue.
Best regards,
Dennis
Thanks Dennis.
That seems to have worked!
I found that if you run Money from the Ashampoo App (launch) it brings up basic Money. I run money from a start shortcut (W11) and this seems to load Money Pro. But I upgraded and did have to uninstall basic Money first. I then had to figure out how to install Money Pro as it kept saying "Money installed" without doing anything. That was using Ashampoo Uninstaller 15. In the end I uninstalled Money from W11 control panel. That worked!